JORNETHIS Returns Policy

Understanding Our Returns Process

Thank you for shopping with JORNETHIS. We want you to be completely satisfied with your purchase. If you're not entirely happy, our returns process is designed to be hassle-free and efficient.

Eligibility for Returns

• Returns must be initiated within 30 days of receipt.
• Items must be unused, unwashed, and in original packaging with all tags attached.
• Non-returnable items include gift cards and final sale merchandise.

How to Initiate a Return

1. Contact our customer service via email at [email protected] or call us at (555) 123-4567.
2. Provide your order number and reason for return.
3. Our team will provide a Return Merchandise Authorization (RMA) number and instructions for returning your item.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer support.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Need Further Assistance?

For any further questions regarding our returns policy, please feel free to contact us at [email protected].